Service delivery framework
Encyclopedia
A service delivery framework (SDF) is a set of principles, standards, policies and constraints used to guide the design, development, deployment, operation and retirement of services delivered by a service provider
with a view to offering a consistent service experience to a specific user community in a specific business context. An SDF is the context in which a service provider
's capabilities
are arranged into services.
The term service delivery framework (SDF) has been used interchangeably with the term service delivery platform
(SDP), which is a set of technology components that provide capabilities. An SDF governs and guides the use of SDP capabilities.
The first is as a general reference model
for the delivery of services. Such a service delivery framework is developed to be broadly applicable to a particular industry. The TM Forum Service Delivery Framework, as an example, is developed for the telecommunications industry.
The second is as a more refined reference model
for service delivery. This kind of SDF, being more specific, applies to a particular market
or service provider
. The Immunisation Service Delivery Framework of the District Health Boards of New Zealand is an example.
The term is also used by some vendors of service delivery platform
s to describe their product offerings.
Service provider
A service provider is an entity that provides services to other entities. Usually, this refers to a business that provides subscription or web service to other businesses or individuals. Examples of these services include Internet access, Mobile phone operators, and web application hosting...
with a view to offering a consistent service experience to a specific user community in a specific business context. An SDF is the context in which a service provider
Service provider
A service provider is an entity that provides services to other entities. Usually, this refers to a business that provides subscription or web service to other businesses or individuals. Examples of these services include Internet access, Mobile phone operators, and web application hosting...
's capabilities
Capability
Capability is the ability to perform actions.As it applies to human capital, capability is the sum of expertise and capacity.It is a component within the theories of:* Capability-based security and Capability-based addressing in computing...
are arranged into services.
The term service delivery framework (SDF) has been used interchangeably with the term service delivery platform
Service Delivery Platform
In telecommunications, the term Service Delivery Platform usually refers to a set of components that provide a services delivery architecture for a type of service...
(SDP), which is a set of technology components that provide capabilities. An SDF governs and guides the use of SDP capabilities.
Current Use
Service delivery frameworks fall into two categories.The first is as a general reference model
Reference Model
A reference model in systems, enterprise, and software engineering is a model of something that embodies the basic goal or idea of something and can then be looked at as a reference for various purposes.- Overview :...
for the delivery of services. Such a service delivery framework is developed to be broadly applicable to a particular industry. The TM Forum Service Delivery Framework, as an example, is developed for the telecommunications industry.
The second is as a more refined reference model
Reference Model
A reference model in systems, enterprise, and software engineering is a model of something that embodies the basic goal or idea of something and can then be looked at as a reference for various purposes.- Overview :...
for service delivery. This kind of SDF, being more specific, applies to a particular market
Market
A market is one of many varieties of systems, institutions, procedures, social relations and infrastructures whereby parties engage in exchange. While parties may exchange goods and services by barter, most markets rely on sellers offering their goods or services in exchange for money from buyers...
or service provider
Service provider
A service provider is an entity that provides services to other entities. Usually, this refers to a business that provides subscription or web service to other businesses or individuals. Examples of these services include Internet access, Mobile phone operators, and web application hosting...
. The Immunisation Service Delivery Framework of the District Health Boards of New Zealand is an example.
The term is also used by some vendors of service delivery platform
Service Delivery Platform
In telecommunications, the term Service Delivery Platform usually refers to a set of components that provide a services delivery architecture for a type of service...
s to describe their product offerings.
In Context