Return Merchandise Authorization
Encyclopedia
A Return Merchandise Authorization (RMA), sometimes Return Merchandise Agreement or ' product repaired or replaced or in order to receive a refund or credit for another product from the same retailer or corporation within the product's warranty
period.
The RMA process and the issuance of an RMA is a key gatekeeping moment in the Reverse Logistics
cycle. This term is highly used in the electronics industry as a part of service agreement according to which the customer returns the product back to the company and get a new or repaired product back, generally with an additional warranty on the returned product.
Warranty
In business and legal transactions, a warranty is an assurance by one party to the other party that specific facts or conditions are true or will happen; the other party is permitted to rely on that assurance and seek some type of remedy if it is not true or followed.In real estate transactions, a...
period.
The RMA process and the issuance of an RMA is a key gatekeeping moment in the Reverse Logistics
Reverse logistics
Reverse logistics stands for all operations related to the reuse of products and materials. It is "the process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods and related information from the point of consumption...
cycle. This term is highly used in the electronics industry as a part of service agreement according to which the customer returns the product back to the company and get a new or repaired product back, generally with an additional warranty on the returned product.