Precision Response Corporation
Encyclopedia
Precision Response Corporation is primarily an operator of outsourced call centers
. Precision Response Corporation (PRC) was the fifth largest employer in Miami-Dade County in 2007 with over 6,000 employees.
The company was founded by Mark J. Gordon in 1981. Gordon took the company public in 1996. In 2000 Gordon sold PRC to USA Networks for $608 million. At the time of its acquisition PRC was a listed company on NASDAQ as PRRC. PRC has call centers in Miami, India, and the Philippines. USA Networks, Inc. was a diversified media and electronic commerce company with assets that included USA Cable, Home Shopping Network, and Ticketmaster.
In 2001 PRC, a division of USA Networks, was located in Ft. Lauderdale and had 11,000 employees total. In 2002 PRC was named recipient of the First Annual Beacon Council Award. At that time they had over 5,000 employees in Miami-Dade county and ranked as among the top 10 employers in the county. The call center is in Miami-Dade and the headquarters is in Ft. Lauderdale.
In 2010 Alorica
acquired PRC, expanding its service offerings and establishing itself as the largest minority business enterprise (MBE) in the outsourced customer contact center industry in the U.S. In August 2011 it was reported that PRC founder David Epstein has reentered the call center business with a company called C3. It is located in Plantation, FL and has 52 employees at its headquarters. Rival PRC now has a Florida workforce of 2000.Carey 2011
Call centre
A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing,...
. Precision Response Corporation (PRC) was the fifth largest employer in Miami-Dade County in 2007 with over 6,000 employees.
The company was founded by Mark J. Gordon in 1981. Gordon took the company public in 1996. In 2000 Gordon sold PRC to USA Networks for $608 million. At the time of its acquisition PRC was a listed company on NASDAQ as PRRC. PRC has call centers in Miami, India, and the Philippines. USA Networks, Inc. was a diversified media and electronic commerce company with assets that included USA Cable, Home Shopping Network, and Ticketmaster.
In 2001 PRC, a division of USA Networks, was located in Ft. Lauderdale and had 11,000 employees total. In 2002 PRC was named recipient of the First Annual Beacon Council Award. At that time they had over 5,000 employees in Miami-Dade county and ranked as among the top 10 employers in the county. The call center is in Miami-Dade and the headquarters is in Ft. Lauderdale.
In 2010 Alorica
Alorica
Alorica Incorporated is a call center company with 36 facilities worldwide. Established in 1999, the company has grown to twenty-thousand employees. Currently, the company is headquartered is in Chino, California.-External links:...
acquired PRC, expanding its service offerings and establishing itself as the largest minority business enterprise (MBE) in the outsourced customer contact center industry in the U.S. In August 2011 it was reported that PRC founder David Epstein has reentered the call center business with a company called C3. It is located in Plantation, FL and has 52 employees at its headquarters. Rival PRC now has a Florida workforce of 2000.Carey 2011