Neotonic Software was a San Francisco based company that produced technology

Technology

Technology is the making, usage, and knowledge of tools, machines, techniques, crafts, systems or methods of organization in order to solve a problem or perform a specific function. It can also refer to the collection of such tools, machinery, and procedures. The word technology comes ;...

 for email customer support

Customer support

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product....

, founded by David Jeske and Brandon Long in 2001. Google

Google

Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies. Google hosts and develops a number of Internet-based services and products, and generates profit primarily from advertising through its AdWords program...

 acquired the company in April 2003 , bringing its Trakken CRM product in-house where it was still in use as recently as March 2009 .

The company also developed the ClearSilver web templating language and the Archive email web archive. ClearSilver is Open Source

Open source

The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology...

 and is used by several Google products and other projects such as Trac

Trac

Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software....

.. The ideas behind Archive formed the basis for Google Groups

Google Groups

Google Groups is a service from Google Inc. that supports discussion groups, including many Usenet newsgroups, based on common interests. The service was started in 1995 as Deja News, and was transitioned to Google Groups after a February 2001 buyout....

.

Prior to Neotonic Software, David Jeske and Brandon Long worked together at eGroups

EGroups

eGroups.com was an email list management web site. The site allowed users to create their own mailing lists and allowed others to sign up for membership on the list. The web site provided archives of the messages as well as list management functionality. Each group also had a shared calendar, file...

 and at Yahoo on Yahoo! Groups

Yahoo! Groups

Yahoo! Groups is one of the world’s largest collections of online discussion boards. The term Groups refers to Internet communication which is a hybrid between an electronic mailing list and a threaded Internet forum, in other words, Group messages can be read and posted by e-mail or on the Group's...

. Both also attended the University of Illinois.

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