Institute of Customer Service
Encyclopedia
The Institute of Customer Service is the professional body
for customer service
which seeks to lead customer
service performance and professionalism. It offers membership to individual customer service professionals and organisations. Nearly 7,000 individuals and over 300 organisations are members.
The Institute runs National Customer Service Week in the first full week of October each year.
The Institute:
Professional body
A professional association is usually a nonprofit organization seeking to further a particular profession, the interests of individuals engaged in that profession, and the public interest.The roles of these professional associations have been variously defined: "A group of people in a...
for customer service
Customer service
Customer service is the provision of service to customers before, during and after a purchase.According to Turban et al. , “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer...
which seeks to lead customer
Customer
A customer is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller, or vendor. This is typically through purchasing or renting goods or services...
service performance and professionalism. It offers membership to individual customer service professionals and organisations. Nearly 7,000 individuals and over 300 organisations are members.
The Institute runs National Customer Service Week in the first full week of October each year.
The Institute:
- publishes breakthrough research on key customer service topics
- has defined Customer Service National Occupational Standards (NOS) at Levels 1, 2, 3 and 4 within the national framework
- is a membership organisation for organisations and individuals
- offers Professional Awards to member organisations
- offers customer service benchmarking and accreditation services to organisations
- operates JobsBoard ,an online customer service recruitment service
- conducts the UK Customer Satisfaction Index twice each year