IBM Global Services
Overview
 
IBM Global Services is the world's largest business and technology services provider. It has over 190,000 workers across more than 160 countries. IBM Global Services started in the spring of 1991, with the aim towards helping companies manage their IT operations and resources.

Global Services has two major divisions: Global Business Services (GBS) and Global Technology Services (GTS).
IBM Global Business Services (GBS) is the professional services arm of Global Services, including management consulting
Management consulting
Management consulting indicates both the industry and practice of helping organizations improve their performance primarily through the analysis of existing organizational problems and development of plans for improvement....

, systems integration, and application management services.
Encyclopedia
IBM Global Services is the world's largest business and technology services provider. It has over 190,000 workers across more than 160 countries. IBM Global Services started in the spring of 1991, with the aim towards helping companies manage their IT operations and resources.

Global Services has two major divisions: Global Business Services (GBS) and Global Technology Services (GTS).

IBM Global Business Services

IBM Global Business Services (GBS) is the professional services arm of Global Services, including management consulting
Management consulting
Management consulting indicates both the industry and practice of helping organizations improve their performance primarily through the analysis of existing organizational problems and development of plans for improvement....

, systems integration, and application management services. It is the world's largest IT consultancy Services. GBS is also the highest revenue earning division of IBM.

History

The beginning of IBM’s involvement in IT services can be traced back at least to 1989 when Eastman Kodak Company and IBM completed an agreement by which IBM designed, built and managed a new state-of-the-art data center for Kodak in Rochester
Rochester, New York
Rochester is a city in Monroe County, New York, south of Lake Ontario in the United States. Known as The World's Image Centre, it was also once known as The Flour City, and more recently as The Flower City...

, New York
New York
New York is a state in the Northeastern region of the United States. It is the nation's third most populous state. New York is bordered by New Jersey and Pennsylvania to the south, and by Connecticut, Massachusetts and Vermont to the east...

.

Also in 1989, IBM introduced Business Recovery Services, an offering that enables a business to continue operations in the event of an unplanned outage or disaster.

In 2002, IBM Global Services acquired the management consulting
Management consulting
Management consulting indicates both the industry and practice of helping organizations improve their performance primarily through the analysis of existing organizational problems and development of plans for improvement....

 and technology services arm of PricewaterhouseCoopers
PricewaterhouseCoopers
PricewaterhouseCoopers is a global professional services firm headquartered in London, United Kingdom. It is the world's largest professional services firm measured by revenues and one of the "Big Four" accountancy firms....

, around the same time the other Big Four
Big Four auditors
The Big Four are the four largest international professional services networks in accountancy and professional services, which handle the vast majority of audits for publicly traded companies as well as many private companies, creating an oligopoly in auditing large companies...

 accounting firms were selling off their consulting arms (this was from intense pressure to avoid conflicts of interest in light of the Sarbanes-Oxley Act
Sarbanes-Oxley Act
The Sarbanes–Oxley Act of 2002 , also known as the 'Public Company Accounting Reform and Investor Protection Act' and 'Corporate and Auditing Accountability and Responsibility Act' and commonly called Sarbanes–Oxley, Sarbox or SOX, is a United States federal law enacted on July 30, 2002, which...

). PwC's consultancy business was sold to IBM for approximately US$
United States dollar
The United States dollar , also referred to as the American dollar, is the official currency of the United States of America. It is divided into 100 smaller units called cents or pennies....

3.9 billion in cash and stock. This nearly doubled the number of consultants within IBM Global Services, adding 30,000 consultants in 52 countries.

Organizational Structure

IBM Global Business Services is organized into six service lines:
  • Strategy & Transformation
  • Enterprise Applications - SAP
  • Enterprise Applications - Oracle
  • Business Analytics and Optimization
  • Application Innovation Services
  • Application Management Services
  • Enterprise Resource Planning

Main Competitors

  • Accenture
    Accenture
    Accenture plc is a global management consulting, technology services and outsourcing company headquartered in Dublin, Republic of Ireland. It is the largest consulting firm in the world and is a Fortune Global 500 company. As of September 2011, the company had more than 236,000 employees across...

  • BearingPoint
    BearingPoint
    BearingPoint is an independent management and technology consulting firm. Following a post-bankruptcy management buyout in August 2009, BearingPoint has been operated by its European management team and is organized as a partnership...

  • Capgemini
    Capgemini
    Capgemini is a French global IT services company, one of the world's largest management consulting, outsourcing and professional services companies with a staff of 114,274 operating in 40 countries. It is headquartered in Paris and was founded in 1967 by Serge Kampf, the current chairman, in...

  • Computer Sciences Corporation
    Computer Sciences Corporation
    Computer Sciences Corporation is an American information technology and business services company headquartered in Falls Church, Virginia, USA...

  • Deloitte Consulting
  • HP Enterprise Services
  • HCL Technologies
    HCL Technologies
    HCL Technologies Limited is a leading global IT services company headquartered in Noida, India. It is primarily engaged in providing a range of software services, business process outsourcing and infrastructure services. HCL Technologies is fourth largest IT company in India and is ranked 48 in...

  • Infosys Technologies
  • Siemens IT Solutions and Services
  • Tata Consultancy Services
    Tata Consultancy Services
    Tata Consultancy Services Limited is a global IT services, business solutions and outsourcing company headquartered in Mumbai, India. It is the largest provider of information technology in Asia and second largest provider of business process outsourcing services in India...

  • Wipro
    Wipro
    Wipro Limited formally Western India Products Limited is a global IT services and consulting company headquartered in Bangalore, India. As of 2011, Wipro is the second largest IT services company by turnover in India and employs more than 120,000 people worldwide as of March 2011...


IBM Global Technology Services

IBM Global Technology Services (GTS) primarily reflects infrastructure services. It includes outsourcing services, Integrated Technology Services, and Maintenance.

GTS is the leading e-business on demand and hosting services provider, according to IDC
IDC
-Businesses and organizations:* Industrial Development Corporation, also known as Castle Grande, an Arkansas company involved in the Whitewater political controversy* Interactive Data Corporation , a financial services company...

, Forrester Research
Forrester Research
Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Forrester Research has five research centers in the US: Cambridge, Massachusetts; New York, New York; San Francisco, California;...

, Gartner
Gartner
Gartner, Inc. is an information technology research and advisory firm headquartered in Stamford, Connecticut, United States. It was known as GartnerGroup until 2001....

/Dataquest
Dataquest
Dataquest is India's oldest IT publication. A fortnightly, Dataquest is published by Cyber Media India Ltd, South Asia's largest specialty media group. The magazine targets senior IT managers in user organizations as well as the IT industry professionals in India.Dataquest has grown with the Indian...

 and Meta Group; the leader in providing high-availability services, networking services and storage services, according to Gartner Group and IDC; the leader in the emerging wireless services market, according to IDC.

External links

The source of this article is wikipedia, the free encyclopedia.  The text of this article is licensed under the GFDL.
 
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