Hotel manager
Encyclopedia
A hotel manager or hotelier is a person who holds a management occupation within a hotel
, motel
, or resort
establishment. Management titles and duties vary by company. In some hotels the title hotel manager or hotelier
may solely be referred to the General Manager
of the hotel. Small hotels may have a small management team consisting of only two or three managers while larger hotels may often have a large management team consisting of various departments and divisions.
Basic qualifications for a management occupation within a hotel usually consist of the following:
Upper management consisting of senior managers, department heads, and General Manager
s may sometimes enjoy a more desirable work schedule consisting of a more traditional business day
including weekdays and days off on holidays.
and other media outlets.
Hotel
A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms...
, motel
Motel
A motor hotel, or motel for short, is a hotel designed for motorists, and usually has a parking area for motor vehicles...
, or resort
Resort
A resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. Resorts are places, towns or sometimes commercial establishment operated by a single company....
establishment. Management titles and duties vary by company. In some hotels the title hotel manager or hotelier
Hotelier
Hotelier is a South Korean drama broadcast by MBC in 2001. Asahi TV of Japan later remade the series in 2007. Hotelier contains a total of 20 episodes. The word "Hotelier" literally means "a person who owns or runs a hotel"...
may solely be referred to the General Manager
General manager
General manager is a descriptive term for certain executives in a business operation. It is also a formal title held by some business executives, most commonly in the hospitality industry.-Generic usage:...
of the hotel. Small hotels may have a small management team consisting of only two or three managers while larger hotels may often have a large management team consisting of various departments and divisions.
Full Service Hotel Management Structure
A typical organizational chart for a large hotel operation:- General ManagerGeneral managerGeneral manager is a descriptive term for certain executives in a business operation. It is also a formal title held by some business executives, most commonly in the hospitality industry.-Generic usage:...
- Director of Room Operations
- Front Office Manager
- Front Desk Manager
- Front Desk Supervisor
- Rooms Coordinator
- PBX SupervisorSwitchboard operatorIn the early days of telephony, through roughly the 1960s, companies used manual telephone switchboards and switchboard operators connected each call by inserting a pair of phone plugs into the appropriate jacks. Each pair of plugs was part of a cord circuit with a switch associated that let the...
- Guest Services Manager
- Concierge Supervisor
- Bell Captain
- Valet Captain
- Front Desk Manager
- Executive Housekeeper
- Housekeeping Manager
- Laundry Supervisor
- Custodial Supervisor
- Housekeeping Manager
- Front Office Manager
- Director of Sales & Marketing
- Senior Sales Manager
- Sales Manager
- Marketing Manager
- Reservations Manager
- Revenue Manager
- Senior Sales Manager
- Director of Food & Beverage
- Restaurant Manager
- Executive Chef
- Room Service Manager
- Bar Manager
- Director of Events and Catering
- Convention Services Manager
- Event Manager
- Catering Manager
- Director of Finance
- Finance Manager
- Chief Engineer
- Director of Human ResourcesHuman resourcesHuman resources is a term used to describe the individuals who make up the workforce of an organization, although it is also applied in labor economics to, for example, business sectors or even whole nations...
- Director of Security
- Information Technology Manager
- Director of Room Operations
Typical Qualifications for a Hotel Manager
Background and training required varies by management title and duties involved. Industry experience has proven to be an essential qualification for nearly any management occupation within the lodging industry.Basic qualifications for a management occupation within a hotel usually consist of the following:
- Industry Experience is the main factor
- Education
- A high school diplomaHigh school diplomaA high school diploma is a diploma awarded for the completion of high school. In the United States and Canada, it is considered the minimum education required for government jobs and higher education. An equivalent is the GED.-Past diploma styles:...
is a required qualification for any management occupation. - A degree in Hospitality management studiesHospitality management studiesHospitality management is the academic study of the hospitality industry. A degree in Hospitality management is often conferred from either a university college dedicated to the studies of hospitality management or a business school with a department in hospitality management studies...
or equivalent Business degree is often required or strongly preferred - A graduate degree may be desired for a General ManagerGeneral managerGeneral manager is a descriptive term for certain executives in a business operation. It is also a formal title held by some business executives, most commonly in the hospitality industry.-Generic usage:...
position but is often not required with sufficient management experience and tenure.
- A high school diploma
Working Conditions
Hotel managers are generally exposed to long shifts that include late hours, weekends, and holidays due to the 24 hour operation of a hotel. The common workplace in hotels is a fast-paced environment, with high levels of interaction with guests, employees, investors, and other managers.Upper management consisting of senior managers, department heads, and General Manager
General manager
General manager is a descriptive term for certain executives in a business operation. It is also a formal title held by some business executives, most commonly in the hospitality industry.-Generic usage:...
s may sometimes enjoy a more desirable work schedule consisting of a more traditional business day
Business day
A business day is considered every official working day of the week. Another common term is working day. Typically, these are the days between and including Monday to Friday and do not include public holidays and weekends....
including weekdays and days off on holidays.
In popular culture
The occupation of a hotel manager has appeared in many Hollywood films including the film Hotel RwandaHotel Rwanda
Hotel Rwanda is a 2004 American drama film directed by Terry George. It was adapted from a screenplay written by both George and Keir Pearson. Based on real life events which took place in Rwanda during the spring of 1994, the film stars Don Cheadle as hotelier Paul Rusesabagina, who attempts to...
and other media outlets.