HP Business Service Management is a suite of service management software tools developed and marketed by the HP Software Division for end-to-end monitoring of services in the data center and the underlying infrastructure. The latest version, HP BSM 9.0, was designed to serve as a common single platform for managing complex applications, including those supported by both private and public cloud computing

Cloud computing

Cloud computing is the delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a utility over a network ....

, outsourced IT, software-as-a-service (Saas) and traditional IT service delivery.
The 9.0 release was made generally available in June 2010 and is part of a portfolio of solutions developed by HP to help businesses and government organizations with the management of cloud computing

Cloud computing

Cloud computing is the delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a utility over a network ....

 as well as traditional IT service delivery.

Business service management

Business Service Management

Business service management is an approach used to manage business-aligned IT services. A BSM philosophy promotes a customer-centric and business-focused approach to Service Management, aligning business objectives and priorities with IT or ICT from strategy through to operations and continual...

 is an area of Information Technology

Information technology

Information technology is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications...

that focuses on management software tools, methods and processes that help the IT department manage technology in a way that supports the business through the services they provide. The BSM methodology connects key IT components to the goals of the business so that the IT department can forecast how technology will affect the business and how business will impact the IT infrastructure. The HP BSM 9.0 suite is composed of HP Business Availability Center 9.0 (BAC ), HP Operations Manager i 9.0 (OMi) and HP Network Management Center (NMC) 9.0.

HP Business Availability Center 9.0 (BAC)

HP Business Availability Center (BAC) 9.0 is a suite of software tools and products that provide applications monitoring and diagnostics. One element of the suite is the BAC Anywhere service that allows the IT department to monitor external web applications from anywhere, even outside the firewall, from a single integrated console.

HP Operations Manager i 9.0 (OMi)

HP Operations Manager i 9.0 manages server operating systems and the applications that run on them. It uses “smart plug-ins” that automatically locate application changes and updates them. Using a "run-time service model," the software maintains an updated view of a company's application services, whether the applications are running in an on-premises, off-premises, physical or virtual environment. By doing this, the IT department is able to improve the performance of the services it provides to the business because it can troubleshoot and analyze service issues more quickly.

HP Network Management Center (NMC) 9.0

HP Network Management Center 9.0 provides the IT department with network visibility by connecting virtual services, physical networks and public cloud services together. The solution is designed to help IT departments unify fault, availability and performance capability with change, configuration and compliance. This is accomplished by automating the process workflow across these capabilities in an integrated manner.

External links

• HP Business Service Management Web page
• HP Business Availability Center 9.0 (BAC) Web page
• HP Operations Manager i 9.0 (OMi) Web page
• HP Network Management Center (NMC) 9.0 Web page