Greenwood & Hall
Encyclopedia
Greenwood & Hall is a customer relationship management and marketing firm that provides contact center services for higher education, Fortune 500 companies, non-profit and governmental agencies. Greenwood & Hall operates a contact center network from its headquarters in Santa Ana, CA and also has locations in Irvine, California
, Florida
, Texas
, and New York
.
and a partner location in nearby Santa Ana, California. The Company focused on building its call center network during the first years of operations to support the needs of the direct response television industry and large television infomercials.
In 2000, the Company expanded its operations to include customer relationship management, logistics, fulfillment, and other related services as demand for the outsourcing of these services continued to increase significantly.
The Company relocated its corporate headquarters in August 2002 from Irvine to Santa Ana, California. During that same year, Greenwood & Hall formed a joint venture with Houston, Texas
based Marketouch Media, Inc. Known as Marketouch Media Call Center Solutions.
In the fall of 2006, the Company announced an expansion of its services and infrastructure and to accommodate significant new demand within higher education. In October 2007, Greenwood & Hall acquired the Financial Aid Solutions (FAS) Division of Nelnet, Inc
.
Greenwood & Hall has played a role in donation processing, event planning and logistics support with the following major national events and fundraising organizations:
Greenwood & Hall works with organizations such as the American Red Cross, Idol Gives Back, Stand Up To Cancer and Habitat for Humanity and has provided call center, logistics and event management support for recent United States Presidential campaigns, the National World War II Memorial Dedication, the 2005 White House Conference on Aging and the opening of the National Museum of the Marine Corps.
Greenwood & Hall currently works with Joint Juice, DirectTV and Starz and has worked in the past with Rubbermaid
, Sharp
, Sanyo
and Oregon Scientific
.
Irvine, California
Irvine is a suburban incorporated city in Orange County, California, United States. It is a planned city, mainly developed by the Irvine Company since the 1960s. Formally incorporated on December 28, 1971, the city has a population of 212,375 as of the 2010 census. However, the California...
, Florida
Florida
Florida is a state in the southeastern United States, located on the nation's Atlantic and Gulf coasts. It is bordered to the west by the Gulf of Mexico, to the north by Alabama and Georgia and to the east by the Atlantic Ocean. With a population of 18,801,310 as measured by the 2010 census, it...
, Texas
Texas
Texas is the second largest U.S. state by both area and population, and the largest state by area in the contiguous United States.The name, based on the Caddo word "Tejas" meaning "friends" or "allies", was applied by the Spanish to the Caddo themselves and to the region of their settlement in...
, and New York
New York
New York is a state in the Northeastern region of the United States. It is the nation's third most populous state. New York is bordered by New Jersey and Pennsylvania to the south, and by Connecticut, Massachusetts and Vermont to the east...
.
History
Greenwood & Hall was founded by John R. Hall and Zan Greenwood in 1997. In 1998, Greenwood & Hall commenced call center operations from a facility in Irvine, CaliforniaIrvine, California
Irvine is a suburban incorporated city in Orange County, California, United States. It is a planned city, mainly developed by the Irvine Company since the 1960s. Formally incorporated on December 28, 1971, the city has a population of 212,375 as of the 2010 census. However, the California...
and a partner location in nearby Santa Ana, California. The Company focused on building its call center network during the first years of operations to support the needs of the direct response television industry and large television infomercials.
In 2000, the Company expanded its operations to include customer relationship management, logistics, fulfillment, and other related services as demand for the outsourcing of these services continued to increase significantly.
The Company relocated its corporate headquarters in August 2002 from Irvine to Santa Ana, California. During that same year, Greenwood & Hall formed a joint venture with Houston, Texas
Houston, Texas
Houston is the fourth-largest city in the United States, and the largest city in the state of Texas. According to the 2010 U.S. Census, the city had a population of 2.1 million people within an area of . Houston is the seat of Harris County and the economic center of , which is the ...
based Marketouch Media, Inc. Known as Marketouch Media Call Center Solutions.
In the fall of 2006, the Company announced an expansion of its services and infrastructure and to accommodate significant new demand within higher education. In October 2007, Greenwood & Hall acquired the Financial Aid Solutions (FAS) Division of Nelnet, Inc
Nelnet
Nelnet is a Lincoln, Nebraska-based lending conglomerate that deals in the administration and repayment of student loans.-History:Nelnet was founded as the UNIPAC Loan Service Corporation in 1978 and renamed Nelnet in 1996. Its current Chairman & Chief Executive Officer is Michael S. Dunlap...
.
Greenwood & Hall has played a role in donation processing, event planning and logistics support with the following major national events and fundraising organizations:
- American Red CrossAmerican Red CrossThe American Red Cross , also known as the American National Red Cross, is a volunteer-led, humanitarian organization that provides emergency assistance, disaster relief and education inside the United States. It is the designated U.S...
- Shelter from the Storm: A Concert for the Gulf CoastShelter from the Storm: A Concert for the Gulf CoastShelter from the Storm: A Concert for the Gulf Coast was a one hour, commercial-free benefit concert television special that aired simulcast worldwide on September 9, 2005 at 8 p.m. ET/CT live from New York City and Los Angeles and tape delayed in the Mountain Time Zone and Pacific Time Zones...
- Habitat for Humanity
- Idol Gives BackIdol Gives BackIdol Gives Back is the name of a charitable campaign that spanned two episodes of American Idol during its sixth season. A second Idol Gives Back concert and fundraiser occurred on April 9, 2008, during the seventh season of the show. Idol Gives Back was not held in 2009 due to the ongoing...
- September 11th attacks on America
- 2004 Indian Ocean earthquake and tsunami
- Southern California wildfiresOctober 2007 California wildfiresThe October 2007 California wildfires were a series of wildfires that began burning across Southern California on October 20. At least 1,500 homes were destroyed and over 500,000 acres of land burned from Santa Barbara County to the U.S.–Mexico border...
- 2000, 2004 and 2008 United States Presidential Campaigns
- National World War II Memorial DedicationNational World War II MemorialThe U.S. National World War II Memorial is a National Memorial dedicated to Americans who served in the armed forces and as civilians during World War II...
- 2005 White House Conference on AgingWhite House Conference on AgingThe White House Conference on Aging is a once-a-decade conference sponsored by the Executive Office of the President of the United States which makes policy recommendations to the president and Congress regarding the aged. The first of its kind,the goals of the conference are to promote the...
- National Museum of the Marine CorpsNational Museum of the Marine CorpsThe National Museum of the Marine Corps is the historical museum of the United States Marine Corps. It is located in Quantico, Virginia and is open to the public with free admission. The museum had its grand opening on November 10, 2006 and is now the number one tourist attraction in Virginia,...
- United Nations Global Aids Fund
- Hope For Haiti Now
Industries Supported By Greenwood & Hall
Greenwood & Hall has multiple divisions:- Higher Education
- Non-Profits & Governmental Agencies
- Consumer Brands
Higher Education
Greenwood & Hall provides marketing and call center services for higher education institutions, including:- Lead generation utilizing interactive and traditional media, in partnership with Greenwood & Hall’s sister company enCircle Media
- Lead qualification to immediately contact prospective students to determine interest and transfer them to enrollment counselors
- Enrollment counseling to counsel interested prospects on the institution and its programs with the goal of converting them into applications
- Retention counseling to work with existing students to ensure they are administratively ready and have registered for class each term
- Financial aid counseling to ensure students have completed the necessary financial aid and to quickly address questions students have regarding financing their education
- 24/7 student concierge services to immediately address student questions such as log-in, student account or other student issues
Non-Profits and Governmental Agencies
Greenwood & Hall provides outsourced call center and logistics services to major non-profit organizations and governmental agencies. Services include:- Nationwide Response Processing
- Donation Capture and Payment processing
- Literature/Pledge Fulfillment
- Event Management
- Telethon Campaign Management
- Annual Giving and Fundraising Campaign Management
Greenwood & Hall works with organizations such as the American Red Cross, Idol Gives Back, Stand Up To Cancer and Habitat for Humanity and has provided call center, logistics and event management support for recent United States Presidential campaigns, the National World War II Memorial Dedication, the 2005 White House Conference on Aging and the opening of the National Museum of the Marine Corps.
Consumer Brands
Greenwood & Hall works with major consumer brands, offering call center, customer service and payment processing solutions including:- Nationwide Inbound Call Processing
- Customer Service and Support
- Payment Processing
- Literature Fulfillment
- Order Fulfillment
Greenwood & Hall currently works with Joint Juice, DirectTV and Starz and has worked in the past with Rubbermaid
Rubbermaid
Rubbermaid is an American manufacturer and distributor of many household items. It is a subsidiary of Newell Rubbermaid. It is most well known for producing food storage containers and trash cans...
, Sharp
Sharp Corporation
is a Japanese multinational corporation that designs and manufactures electronic products. Headquartered in Abeno-ku, Osaka, Japan, Sharp employs more than 55,580 people worldwide as of June 2011. The company was founded in September 1912 and takes its name from one of its founder's first...
, Sanyo
Sanyo
is a major electronics company and member of the Fortune 500 whose headquarters is located in Moriguchi, Osaka prefecture, Japan. Sanyo targets the middle of the market and has over 230 Subsidiaries and Affiliates....
and Oregon Scientific
Oregon Scientific
Oregon Scientific, Inc. is a manufacturer of electronic products including radio-referenced clocks, home weather stations, public alert monitors, youth learning aids, and fitness devices. The firm was started in 1989 in Portland, Oregon, United States...
.