Citizen's Charter
Encyclopedia
The Citizen's Charter was a British
political initiative launched by the then Prime Minister
, John Major
, on 22 July 1991, less than a year into his premiership.
It aimed to improve public services
in the UK by:
One part of the initiative was the granting of "Charter Mark
s" to those public bodies meeting defined standards.
United Kingdom
The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...
political initiative launched by the then Prime Minister
Prime minister
A prime minister is the most senior minister of cabinet in the executive branch of government in a parliamentary system. In many systems, the prime minister selects and may dismiss other members of the cabinet, and allocates posts to members within the government. In most systems, the prime...
, John Major
John Major
Sir John Major, is a British Conservative politician, who served as Prime Minister of the United Kingdom and Leader of the Conservative Party from 1990–1997...
, on 22 July 1991, less than a year into his premiership.
It aimed to improve public services
Public services
Public services is a term usually used to mean services provided by government to its citizens, either directly or by financing private provision of services. The term is associated with a social consensus that certain services should be available to all, regardless of income...
in the UK by:
- Making administration accountable and citizen friendly.
- Ensuring transparency and the right to information.
- Taking measures to cleanse and motivate civil service.
- Adopting a stakeholder approach.
- Saving time of both executant and the clientele
One part of the initiative was the granting of "Charter Mark
Charter Mark
The Customer Service Excellence, is an accreditation for organisations and an independent validation of achievement.-History:...
s" to those public bodies meeting defined standards.