Call transfer
Encyclopedia
A call transfer is a telecommunications mechanism
that enables a user to relocate an existing call to another phone
or attendant console
by using the transfer button and dialing the required location. The transferred call is either announced or unannounced.
If the transferred call is announced, the desired party/extension is notified of the impending transfer. This is typically done by putting the caller on hold and dialing the desired party/extension; they are then notified and, if they choose to accept the call, it is transferred over to them. Other terms commonly used for an announced transfer include attended,consult, full-consult, supervised and conference transfer.
On the other hand, an unannounced transfer is self-explanatory: it is transferred without notifying the desired party/extension of the impending call. It is simply transferred to their line by way of a "transfer" key on the operator's phone or by keying in a string of digits which achieves the same function. Other terms commonly used for an unannounced transfer include unsupervised and blind. Unsupervised call transfer can be either warm or cold - depending on moment when B-leg is disconnected. See also Call forwarding
Mechanism (engineering)
A mechanism is a device designed to transform input forces and movement into a desired set of output forces and movement. Mechanisms generally consist of moving components such as gears and gear trains, belt and chain drives, cam and follower mechanisms, and linkages as well as friction devices...
that enables a user to relocate an existing call to another phone
Phone
Within phonetics, a phone is:* a speech sound or gesture considered a physical event without regard to its place in the phonology of a language* a speech segment that possesses distinct physical or perceptual properties...
or attendant console
Attendant console
An attendant console is a telephone station that is generally part of a private branch exchange or Centrex or other private telephone system...
by using the transfer button and dialing the required location. The transferred call is either announced or unannounced.
If the transferred call is announced, the desired party/extension is notified of the impending transfer. This is typically done by putting the caller on hold and dialing the desired party/extension; they are then notified and, if they choose to accept the call, it is transferred over to them. Other terms commonly used for an announced transfer include attended,consult, full-consult, supervised and conference transfer.
On the other hand, an unannounced transfer is self-explanatory: it is transferred without notifying the desired party/extension of the impending call. It is simply transferred to their line by way of a "transfer" key on the operator's phone or by keying in a string of digits which achieves the same function. Other terms commonly used for an unannounced transfer include unsupervised and blind. Unsupervised call transfer can be either warm or cold - depending on moment when B-leg is disconnected. See also Call forwarding
Call forwarding
Call forwarding , in telephony, is a feature on some telephone networks allowing an incoming call to a called party to be redirected to a third party. For example, the third party may be a mobile telephone, voicemail box or other telephone number where the desired called party is situated. It was...