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Arise Virtual Solutions
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Arise Virtual Solutions Inc, based in Miramar, Florida, is a founding provider of the homeshoring concept, a type of outsourcing
Outsourcing
Outsourcing is the process of contracting a business function to someone else.-Overview:The term outsourcing is used inconsistently but usually involves the contracting out of a business function - commonly one previously performed in-house - to an external provider...

 in which customer service
Customer service
Customer service is the provision of service to customers before, during and after a purchase.According to Turban et al. , “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer...

 inquiries are routed to individual people working out of their homes.

Founded in 1997, Arise currently contracts with more than 18,000 home-based agents (who are employees, contractors, or owners of businesses known as Virtual Services Corporations), providing sales, technical support and customer service in the form of phone, chat and e-mail responses.

Arise operates an entirely online / virtual application and certification process for potential applicants through computer proficiency tests, verbal accent assessment, and eLearning applications to screen and prep its agents simultaneously across 49 United States, Canada, Ireland and the United Kingdom.

Arise's Virtual Services Corporations operate as individual business owners who pay for their own training and equipment and determine their own client service portfolio as a result of Arise’s selection/talent matching process. The Arise model ensures compliance with strict income tax regulations, as well as to provide a high level of independence, freedom and flexibility for the agent. This is in contrast to other home-based agent vendors that classify their talent as employees or independent contractor
Independent contractor
An independent contractor is a natural person, business, or corporation that provides goods or services to another entity under terms specified in a contract or within a verbal agreement. Unlike an employee, an independent contractor does not work regularly for an employer but works as and when...

s.

Arise clients include blue chip, multinational corporation
Multinational corporation
A multi national corporation or enterprise , is a corporation or an enterprise that manages production or delivers services in more than one country. It can also be referred to as an international corporation...

s in retail
Retail
Retail consists of the sale of physical goods or merchandise from a fixed location, such as a department store, boutique or kiosk, or by mail, in small or individual lots for direct consumption by the purchaser. Retailing may include subordinated services, such as delivery. Purchasers may be...

, tourism
Tourism
Tourism is travel for recreational, leisure or business purposes. The World Tourism Organization defines tourists as people "traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes".Tourism has become a...

 and consumer electronics
Consumer electronics
Consumer electronics are electronic equipment intended for everyday use, most often in entertainment, communications and office productivity. Radio broadcasting in the early 20th century brought the first major consumer product, the broadcast receiver...

 in the Fortune 500 as well as regional utilities and roadside assistance services.

Media References

The source of this article is wikipedia, the free encyclopedia.  The text of this article is licensed under the GFDL.
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