AetherPal is a smart remote control allows support staff to take control of any smartphone or pc anywhere in the world over an IP connection, as if the smartphone is in the hands of the support staff. AetherPal software is targeted for mobile operators and enterprises to provide effective customer care, technical support

Technical support

Technical support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods...

 and remote training.

Technology

AetherPal’s smart remote control is built on multi tiered client server architecture consisting of following major components; smart phone client requiring support, browser based console for remote control management and high performance scalable server.

AetherPal uses SSL and TLS encryption to create a secure connection between the client device and the support staff. Once the connection is made, the device screen is replicated on the support staff's monitor and full real-time device emulation occurs. Streaming techniques are optimized to send only delta updates from the client, hence allowing efficient use of bandwidth. On top of this, the support staff are able to fine tune the image size, color scale of the replicated image if needed. The session may be recorded enabling the end user client to take away a video issue resolution guide, unique to that device.

AetherPal enables remote control of multi-platforms and multiple instances from a single web GUI. A support representative may be connected to a smart phone such as Apple iPhone

IPhone

The iPhone is a line of Internet and multimedia-enabled smartphones marketed by Apple Inc. The first iPhone was unveiled by Steve Jobs, then CEO of Apple, on January 9, 2007, and released on June 29, 2007...

, Google Android, Nokia Symbian

Symbian

Symbian is a mobile operating system and computing platform designed for smartphones and currently maintained by Accenture. The Symbian platform is the successor to Symbian OS and Nokia Series 60; unlike Symbian OS, which needed an additional user interface system, Symbian includes a user...

, RIM BlackBerry

BlackBerry

BlackBerry is a line of mobile email and smartphone devices developed and designed by Canadian company Research In Motion since 1999.BlackBerry devices are smartphones, designed to function as personal digital assistants, portable media players, internet browsers, gaming devices, and much more...

 or Windows Mobile

Windows Mobile

Windows Mobile is a mobile operating system developed by Microsoft that was used in smartphones and Pocket PCs, but by 2011 was rarely supplied on new phones. The last version is "Windows Mobile 6.5.5"; it is superseded by Windows Phone, which does not run Windows Mobile software.Windows Mobile is...

 while also connected to a PC or Mac.

Company Background

AetherPal is produced by AetherPal Inc., a privately owned subsidiary of w2bi Inc, who provide solutions to Mobile Device Test and Test and Measurement sectors.
AetherPal Inc. is a Microsoft Gold Certified Partner.