The Managed Heart: the Commercialization of Human Feeling
Encyclopedia
The Managed heart: Commercialization of Human Feeling, by Arlie Russell Hochschild, was first published in 1983. A 20th Anniversary addition with a new afterword added by the author was published in 2003. Hochschild's text is seminal and scholars like Sarah J. Tracy
and Stephen Fineman have expanded on her concept of emotional labor
.
Sarah J. Tracy
Sarah J. Tracy, Ph.D., is an organizational communication scholar who received her Master of Arts and Ph.D. degrees in Communication from the University of Colorado-Boulder. During her time at the university, she held three academic positions within the Department of Communication: Teaching...
and Stephen Fineman have expanded on her concept of emotional labor
Emotional labor
Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals...
.