Support.com
Encyclopedia
Support.com, Inc. is a US
-based multinational
computer
technology corporation
that provides online tech support. It is headquartered in Redwood City
, California
, USA
. Support.com provides online computer support to consumers and home-based business across the United States and Canada via remote access
. Their services are performed on PCs running Windows XP
, Windows Vista
, and Windows 7 and Apple machines running Mac OS 10.5 or higher, with a high-speed broadband connection.
office by Mark Pincus
, Scott Dale and Cadir Lee, at that time the focus was on developing and improving the company's DNA Probe technology. The technology allowed for probing a Windows Application
executable and determining all its dependencies (Registry, Filesystem, DLL
s, etc.)
Just a few months later, in September 1997, Pincus was back in business. With the help of two programmers/partners, he launched a software company in Redwood City, Calif., called Replicase Inc. Having already hired 15 employees, he says he spends most of his time "handling administrative crap," mapping out his business strategy, and, of course, networking. "So pleased" was SoftBank's Lax with his last deal with Pincus that the venture firm invested $2.5 million in Replicase. FreeLoader is already a distant memory. Reflecting on its demise, Pincus says, "It was a bummer, but it wasn't the end of the world."
In October 1998 the company was renamed Tioga Systems, Inc., coinciding with the relocating the corporate headquarters to Palo Alto. The company's focus moved to "Self-Healing Software" - the idea that Windows applications could automatically fix any problems they encountered.
In 1999 Radha Basu took over as CEO, coming from HP.
In December 1999, the company again changed its corporate name to support.com, Inc. with the acquisition of the domain support.com from Tom Theo Klemesrud
, and focused on providing an web-based software solutions for enterprise IT, referred to as PCHealth eSupport. The IPO took place on July 19, 2000, backed by Credit Suisse First Boston
.
On March 28, 2002, support.com was renamed to SupportSoft, Inc..
In 2006 Josh Pickus became CEO, coming from Computer Associates. His goal was to restructure the company and get on the path to growth. This led to a consumer facing operation for the company. The corporate headquarters were moved to the Pacific Shores Center, Redwood City, California.
On June 23, 2009 the enterprise technology of SupportSoft was acquired by Consona Corporation
. The company was renamed back to Support.com.
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
-based multinational
Multinational corporation
A multi national corporation or enterprise , is a corporation or an enterprise that manages production or delivers services in more than one country. It can also be referred to as an international corporation...
computer
Computer
A computer is a programmable machine designed to sequentially and automatically carry out a sequence of arithmetic or logical operations. The particular sequence of operations can be changed readily, allowing the computer to solve more than one kind of problem...
technology corporation
Corporation
A corporation is created under the laws of a state as a separate legal entity that has privileges and liabilities that are distinct from those of its members. There are many different forms of corporations, most of which are used to conduct business. Early corporations were established by charter...
that provides online tech support. It is headquartered in Redwood City
Redwood City, California
Redwood City is a California charter city located on the San Francisco Peninsula in Northern California, approximately 27 miles south of San Francisco, and 24 miles north of San Jose. Redwood City's history spans from its earliest inhabitation by the Ohlone people, to its tradition as a port for...
, California
California
California is a state located on the West Coast of the United States. It is by far the most populous U.S. state, and the third-largest by land area...
, USA
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
. Support.com provides online computer support to consumers and home-based business across the United States and Canada via remote access
Remote access
In telecommunication, the term remote access has the following meanings:#Pertaining to communication with a data processing facility from a remote location or facility through a data link...
. Their services are performed on PCs running Windows XP
Windows XP
Windows XP is an operating system produced by Microsoft for use on personal computers, including home and business desktops, laptops and media centers. First released to computer manufacturers on August 24, 2001, it is the second most popular version of Windows, based on installed user base...
, Windows Vista
Windows Vista
Windows Vista is an operating system released in several variations developed by Microsoft for use on personal computers, including home and business desktops, laptops, tablet PCs, and media center PCs...
, and Windows 7 and Apple machines running Mac OS 10.5 or higher, with a high-speed broadband connection.
History
Support.com was incorporated in Delaware in December 1997 under the name Replicase, Inc. The company started in a subleased corner of an Excite@HomeExcite
Excite is a collection of Internet sites and services owned by IAC Search & Media, which is a subsidiary of InterActive Corporation . Launched in 1994, it is an online service offering a variety of content, including an Internet portal, a search engine, a web-based email, instant messaging, stock...
office by Mark Pincus
Mark Pincus
Mark Jonathan Pincus is an Internet entrepreneur best known as the co-founder of Zynga, which makes online social games. Pincus also founded Freeloader, Inc., Tribe Networks, and SupportSoft. Pincus currently serves as CEO of Zynga, which had 232 million monthly active users as of July 1, 2011...
, Scott Dale and Cadir Lee, at that time the focus was on developing and improving the company's DNA Probe technology. The technology allowed for probing a Windows Application
Microsoft Windows
Microsoft Windows is a series of operating systems produced by Microsoft.Microsoft introduced an operating environment named Windows on November 20, 1985 as an add-on to MS-DOS in response to the growing interest in graphical user interfaces . Microsoft Windows came to dominate the world's personal...
executable and determining all its dependencies (Registry, Filesystem, DLL
DLL
DLL may refer to:* Data link layer, a layer in the OSI network architecture model* Delay-locked loop, a device to reduce clock skew in digital circuits* Doubly linked list, a data structure in computer programming...
s, etc.)
Just a few months later, in September 1997, Pincus was back in business. With the help of two programmers/partners, he launched a software company in Redwood City, Calif., called Replicase Inc. Having already hired 15 employees, he says he spends most of his time "handling administrative crap," mapping out his business strategy, and, of course, networking. "So pleased" was SoftBank's Lax with his last deal with Pincus that the venture firm invested $2.5 million in Replicase. FreeLoader is already a distant memory. Reflecting on its demise, Pincus says, "It was a bummer, but it wasn't the end of the world."
In October 1998 the company was renamed Tioga Systems, Inc., coinciding with the relocating the corporate headquarters to Palo Alto. The company's focus moved to "Self-Healing Software" - the idea that Windows applications could automatically fix any problems they encountered.
In 1999 Radha Basu took over as CEO, coming from HP.
In December 1999, the company again changed its corporate name to support.com, Inc. with the acquisition of the domain support.com from Tom Theo Klemesrud
Tom Theo Klemesrud
Tom Theo Klemesrud is an American publisher and writer.- Personal :Tom Theo Klemesrud was born in Thompson, Iowa to Glee and Theo S. Klemesrud . His siblings include, Judy Klemesrud and Candace K. Klemesrud , both whom are deceased...
, and focused on providing an web-based software solutions for enterprise IT, referred to as PCHealth eSupport. The IPO took place on July 19, 2000, backed by Credit Suisse First Boston
Credit Suisse First Boston
Credit Suisse First Boston was the former name of the banking firm Credit Suisse.-History:In 1978, Credit Suisse and First Boston Corporation formed a London-based 50-50 investment banking joint venture called the Financière Crédit Suisse-First Boston...
.
On March 28, 2002, support.com was renamed to SupportSoft, Inc..
In 2006 Josh Pickus became CEO, coming from Computer Associates. His goal was to restructure the company and get on the path to growth. This led to a consumer facing operation for the company. The corporate headquarters were moved to the Pacific Shores Center, Redwood City, California.
On June 23, 2009 the enterprise technology of SupportSoft was acquired by Consona Corporation
Consona Corporation
Consona Corporation is a software company delivering software solutions to automate business critical tasks, ranging from marketing, service and support to planning and scheduling, material requirements planning , accounting, product configuration, and business intelligence.-Company History:Consona...
. The company was renamed back to Support.com.
Directors
- Jim Stephens - Chairman of the Board
- Shawn Farschi - Director
- Mark Fries - Director
- J Martin O'Malley - Director
- Michael Linton - Director
- Toni Portmann - Director
- Josh Pickus - President, CEO & Director