I work for william hill (unfortunately) and they are unlikely to change their stance. However, customer services is very helpful and if you bring up that other sources are saying different results there is a good chance they will pay you out or at least give you some form of compensation.

Thanks for your help

They were not intrested

Thats a bummer.

Im not in again until tomorrow but ill have a look at the rules and that particulair ruling and see if theres anything that can be done.

Dont rip up uour ticket just yet. At the very least it should go on to a double. If the FPTS was deemed an own goal and that goal was made void, effectively a non runner, then you still have two valid selections.